Terms of Service
1. Scope of Application These Terms and Conditions apply to all orders placed by consumers and businesses via our online store, mezuux.com.
2. Contractual Partner and Conclusion of Contract The purchase contract is concluded with:
MFA Digital Limited
Unit B6, 12th Floor, Wing Wah Building
No. 677 King’s Road, Quarry Bay
Hong Kong SAR
Registration Number: 77897032
By placing the products in our online store, we make a binding offer to conclude a contract for these items. The contract is officially concluded when you accept the offer by clicking the final order button at checkout.
3. Non-Medical Product Disclaimer (Important)
The products and information provided on this website are for general everyday comfort, fitness, and support purposes only. They are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Our compression socks are designed to provide physical support for tired, heavy, and puffy legs. Always seek the advice of your physician or a qualified healthcare provider with any questions you may have regarding a specific medical condition. We do not make medical claims or guarantee any specific medical cures.
4. Shipping, Delivery & Logistics
We proudly offer Free Standard Shipping to our main markets: the USA, UK, Canada, and Australia.
Logistics Note: To ensure high-quality standards and efficient processing, all orders are dispatched from our European fulfillment facility located in Germany.
Standard transit time is generally 6 to 10 business days. You will receive a tracking number via email once your order has been dispatched.
5. Return Policy & Shipping Costs
Consumers have a 30-day return window from the date of delivery.
Important: Physical returns must be sent to our central return facility in Germany. Please contact our support team at support@mezuux.com to receive the correct return instructions before sending any items back. The customer is responsible for return shipping costs unless the item is defective.
6. Payment Methods
We offer secure checkout via Credit Card, PayPal, Apple Pay, and Google Pay. Your chosen payment method will be charged at the time of purchase.
7. Dispute Resolution & Contact
For any questions regarding these terms, your order, or our products, please contact us: Email: support@mezuux.com
Corporate Phone: +852 6452 2469 (Hong Kong)
Support Phone: +49 176 5964 1310 (Germany)